Contact Us

We are all committed to providing you with various excellent quality insurance products and services. To continue enhancing our services, we appreciate your valuable feedback on our products and/or services. You are welcome to share with us the details through the following ways. We will acknowledge you and follow up as quickly as we can.

In Person or By mail
1) Customer Services Department
  Suites 1206-1209, 12/F,
Dorset House, Taikoo Place,
979 King's Road, Quarry Bay,
Hong Kong
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2) Business Address
  Suites 301-303, 3/F
12 Taikoo Wan Road,
Taikoo Shing,
Hong Kong
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Fax No.

(852) 2516 0199

Customer Service Hotline
(852) 2516 0133  [Hong Kong & Other regions]
0809-002-006 [Toll free direct from Taiwan]
Business Hours

Monday to Friday:
9:00 a.m. to 5:30 p.m.

Saturday, Sunday & Public Holiday : 
Closed

On the other hand, if our handling of the issue does not meet your satisfaction, you may reach out to the following parties for assistance:

Organization
Handling Issues

Contact Particulars

Insurance Authority
Complaints against an authorized insurer or a licensed insurance intermediary
Mail: 23/F, 625 King's Road, North Point, Hong Kong
Hotline: (852) 3899 9983
Fax: (852) 3753 3812
Email: complaints@ia.org.hk
The Insurance Complaints Bureau
Complaints related to claims or insurance-related disputes of monetary nature
Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 2728
Fax: (852) 2520 1967
Email: icb.enquiry@icb.org.hk
Organization
Insurance Authority
Handling Issues
Complaints against an authorized insurer or a licensed insurance intermediary

Contact Particulars

Mail: 23/F, 625 King's Road, North Point, Hong Kong
Hotline: (852) 3899 9983
Fax: (852) 3753 3812
Email: complaints@ia.org.hk
Organization
The Insurance Complaints Bureau
Handling Issues
Complaints related to claims or insurance-related disputes of monetary nature

Contact Particulars

Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 2728
Fax: (852) 2520 1967
Email: icb.enquiry@icb.org.hk