Contact Us
We are all committed to providing you with various excellent quality insurance products and services. To continue enhancing our services, we appreciate your valuable feedback on our products and/or services. You are welcome to share with us the details through the following ways. We will acknowledge you and follow up as quickly as we can.
In Person or By mail
| Suites 701-705, 7/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong View map > |
Email Address
Fax No.
(852) 2516 0199
Customer Service Hotline
| (852) 2516 0133 | [Hong Kong & Other regions] |
| 0809-002-006 | [Toll free direct from Taiwan] |
Business Hours
Monday to Friday:
9:00 a.m. to 5:30 p.m.
Saturday, Sunday & Public Holiday :
Closed
On the other hand, if our handling of the issue does not meet your satisfaction, you may reach out to the following parties for assistance:
Organization
Handling Issues
Contact Particulars
Insurance Authority
Complaints against an authorized insurer or
a licensed insurance intermediary
| Mail: | 23/F, 625 King's Road, North Point, Hong Kong |
| Hotline: | (852) 3899 9983 |
| Fax: | (852) 3753 3812 |
| Email: | complaints@ia.org.hk |
The Insurance Complaints Bureau
Complaints related to claims or
insurance-related disputes of monetary nature
| Mail: | 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
| Hotline: | (852) 2520 2728 |
| Fax: | (852) 2520 1967 |
| Email: | icb.enquiry@icb.org.hk |
Organization
Insurance Authority
Handling Issues
Complaints against an authorized insurer or
a licensed insurance intermediary
Contact Particulars
| Mail: | 23/F, 625 King's Road, North Point, Hong Kong |
| Hotline: | (852) 3899 9983 |
| Fax: | (852) 3753 3812 |
| Email: | complaints@ia.org.hk |
Organization
The Insurance Complaints Bureau
Handling Issues
Complaints related to claims or
insurance-related disputes of monetary nature
Contact Particulars
| Mail: | 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
| Hotline: | (852) 2520 2728 |
| Fax: | (852) 2520 1967 |
| Email: | icb.enquiry@icb.org.hk |